Kindly use this form if you need help pertaining to these matters:

  • Card Generation Issues (fill in the form below)

  • General Inquiries (fill in the form below except Order Number, Amount Loaded & TX ID)

Please note that the VAST majority of issues are because:

  • Not enough time has elapsed for the blockchain confirmations and card issuing process to complete.

  • The confirmation email has been sent to your spam folder.

  • There is an error in the email address provided.

Please ensure sufficient time has been allowed and that the emails are not in spam before submitting a support ticket. Thank you.